Privacy Policy

Privacy Policy

Your Privacy & Security
SmarDTV S.A. (“SMARDTV”) (“We”) are committed to protecting and respecting your privacy.
This document sets forth the SMARDTV Online Privacy Policy (the "Privacy Policy") for this and the following web sites:,,,,,, (together comprising the "Site"). Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it, By visiting the Site you are accepting and consenting to the practices in this Privacy Policy. If you have objections to the Privacy Policy, you should not access or use the Site. This Privacy Policy does not govern privacy practices associated with offline activities. For the purposes of this Privacy Policy, "personal information" is defined as any information that identifies or can be used to identify, contact or locate the person to whom such information pertains.
Changes to Privacy Policy
The personal information that we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of such collection. SMARDTV reserves the right to change the Privacy Policy from time to time at its sole discretion, and will provide notice of material changes on the Site. If, as the result of such changes, you want to alter the ways in which SMARDTV is allowed to use your personal information, you can do so by following the procedure described below in the section entitled "Updating your Personal Information and Privacy Preferences". You will be deemed to have been made aware of, and will be subject to, the changes to the Privacy Policy by your continued use of the Site after such notice has been posted for thirty (30) days with the following exception: if at the time you provide personal information to SMARDTV you are given the opportunity to limit how such information will be used to communicate with you, either by SMARDTV or by third parties, SMARDTV will not change your preference in this regard without your express consent. However, if SMARDTV sells assets (or the assets of a division or subsidiary) to another entity, or SMARDTV (or a division or subsidiary) is acquired by or merged with, another entity, SMARDTV may provide to such entity customer information that is related to that part of our business that was sold to or merged with the other entity without your consent.

Entity Collecting Personal Information
Personal information on the Site is collected by SMARDTV directly or through a selected third party service provider (hereinafter referred as "Selected Service Provider"). SMARDTV's address is Route de Genève 22, CH-1033 Cheseaux-sur-Lausanne, Switzerland. SMARDTV's telephone number is +41-21 7320404. The Site may contain links to other sites at which personal information may be collected. In such instances, unless expressly provided to the contrary, the collection and use of your personal information will be governed by the privacy policy applicable to that site. That privacy policy should identify the legal entity that is collecting your personal information.

Personal information we may collect from you
We may collect and process the following data about you:
Information you give us:
As a visitor to the Site, you can engage in many activities without providing any personal information. In connection with other activities, such as utilizing online software applications, downloading documentation or requesting additional information, SMARDTV may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, SMARDTV may ask that you provide us personal information, such as your first and last name, mailing address (including zip code), e-mail address, telephone and facsimile numbers, and other personal information. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. 
Information we collect about you:
When you use the Site, SMARDTV or third parties authorized by SMARDTV may also collect certain technical and routing information about your computer to facilitate your use of the Site and its services. For example, we may log environmental variables, such as browser type, operating system, CPU speed, browser plug-in types and versions, operating system and platform, time zone setting and the Internet Protocol ("IP") address of your computer. We use these environmental variables to facilitate and track usage of the Site and its services. Without expressly informing you in each particular circumstance, we do not match such information with any of your personal information. When you submit personal information to SMARDTV through the Site, you understand and agree that this information may be transferred across national boundaries and may be stored and processed in any of the countries in which SMARDTV and its affiliates and affiliates maintain offices, including without limitation, Switzerland. You also acknowledge that in certain countries or with respect to certain activities, the collection, transferring, storage and processing of your information may be undertaken by trusted vendors of SMARDTV. Such vendors are bound by contract not to use your personal information for their own purposes or provide it to any third parties. The Site may contain links to websites maintained by third parties who may request and collect your personal information. Unless expressly provided to the contrary, personal information that you provide while you are visiting such a website will be subject to the privacy policy posted on such other website.
Information we receive from other sources:
In order to reduce errors in our database, authenticate our users and prevent abuse of our system we may on occasion supplement the personal information you submit to us with information from third party sources. For example, we may supplement your registration information with address information  to qualify your information and prevent errors in our database.

How your personal information is used
Information you give us:
SMARDTV collects your personal information in order to record and support your participation in the activities you select. If you download a software product, for example, your personal information is used to track and administer our software licenses and to register your rights, if any, to maintenance and support or other benefits that may be made available to licensees. As another example, if you request a technical document or other information from SMARDTV, personal information may be collected to enable us to deliver such information to you and to contact you to determine whether you need further information, products or services. Your personal information may also be used to keep you informed about product upgrades, new products and other products and services of SMARDTV and selected third parties if you have so opted to receive such communications. 
Information we collect about you:
SMARDTV may collect information about the use of the Site, such as the types of services used and how many users we receive daily. This information is collected in aggregate form, without identifying any user individually. 
SMARDTV may use this aggregate, non-identifying statistical data:
•    for statistical analysis, marketing or similar promotional purposes;
•    to improve our site to ensure that the content is presented in the most effective manner for you and your computer;
•    to allow you to participate in interactive features of our service, when you choose to do so;
•    as part of our efforts to keep our Site safe and secure;
•    to measure or understand the effectiveness of advertising we serve to you and others and to deliver relevant advertising to you
•    to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them
•    We may share this information with selected third parties including analytics and search engine providers that assist us in the improvement and optimization of our Site.

Disclosure of  your personal information
SMARDTV recognizes and appreciates the importance of responsible use of personal information collected on the Site. SMARDTV will not communicate any information to you regarding products and services available from SMARDTV without your consent, although we may find it necessary to communicate with you regarding your use of the services on the Site. Except in the particular circumstances described in this Privacy Policy, SMARDTV will also not provide your name to other companies or organizations without your consent. There are other instances in which SMARDTV may divulge your personal information. SMARDTV may provide your personal information if necessary, in SMARDTV's good faith judgment, to comply with laws or regulations of a governmental or regulatory body or in response to a valid subpoena, warrant or order or to protect the rights of SMARDTV or others. 
Where we store your personal information 
The personal information that you provide to SMARDTV resides on a server that only selected SMARDTV personnel and, if any, Selected Service Provider(s) have access to via a password.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Updating your personal information and privacy preferences
You have the right to access and correct your personal information and privacy preferences at any time. You may access and correct your personal information and privacy preferences (such as whether you wish to receive promotional communications from SMARDTV or third parties) by writing or calling using the contact details below:
Marketing Communications Department
Route de Genève 22
CH-1033 Cheseaux-sur-Lausanne
T +41-21 732 04 04
F +41-22 732 04 15
[email protected]

Privacy Related Inquiries and Complaints
SMARDTV takes its customers' privacy concerns seriously. If you believe that SMARDTV has not complied with this Privacy Policy with respect to your personal information or you have other related inquiries or concerns, please notify SMARDTV immediately at the address above. In your letter, please describe in as much detail as possible the nature of your inquiry or the ways in which you believe that the Privacy Policy has not been complied with. We will investigate your inquiry or complaint promptly. Please note that SMARDTV's not responsible for the content or privacy practices of non-SMARDTV websites to which the Site or any other SMARDTV website may link. You should review the privacy policy of such sites before using the sites.
Rev 20 March 2017

This site has been produced by SMARDTV SA, route de Genève 22, CH-1033 Cheseaux-sur-Lausanne, Switzerland.
Publication: Marketing Communications Department